Gain transparency into your contact volume with WOCAS®
Hardly any company can complain about too little data on customer specifications and contact volumes. But does this also mean that they are aware of the causes behind the high number of contacts? And where do they need to start in order to reduce the number of service requests? We bring light into the darkness with our WOCAS® Contact Assessment.
Contact Assessment
shows the structure of contacts according to their value and possible strategies for optimization.
analyses the drivers and causes of contacts to derive specific measures.
provides quantifiable metrics for clear prioritization.
can be flexibly adapted to the level of detail that meets your needs.
allows you to measure contact quotas (e.g. contacts per contract) and shows their development.
enables the capturing of direct customer surveys for specific customer requests.
For the contact assessment we use our SaaS solution WOCAS®.
Take a look at more details about the WOCAS® app.
With our proven approach, you will receive valuable results and areas for action within shortest time:
Here you can find more information about our WOCAS® Voice of Employee process.
The potential for digitization currently accounts for the largest share of the total volume across almost all industries. With WOCAS®, a Self-Service Survey can be quickly and easily integrated into your contact assessment in order to identify optimization potential directly during the customer conversation and for the specific customer issue. At the same time, this conversation can instantly lead to activate the customer as a self-service user.
In addition, you also have the opportunity to put your digitalization offers through their paces by experts without conducting a contact assessment - with our Self Service Assessment.
In agile teamwork, you and your colleagues will create a strategic view of your contact volume and significantly reduce it by uncovering avoidance and digitization potential and consistently working on the fields of action. Aa a result, you will continuously improve the customer experience and ensure innovation throughout the company..
Sounds good?
Do you want to take the path to frictionless customer experiences, but are still unsure which steps you should take first or which approach is perfect for your company? Then get in touch with us.
We look forward to hearing about your challenges and finding out together how WOCAS can help you.