We introduce our WOCAS® app:
We introduce our WOCAS® app:
WOCAS® - Your turbo for rapid improvement of customer experiences
WOCAS® provides the right insights from customer contacts to drive improvements quickly and agilely.
Our SaaS solution activates all parties involved and maps the entire process from the breakdown of customer concerns to root cause analysis, prioritization and implementation of measures through to measuring success.
WOCAS® incorporates the best of 20 years of experience. So you can reach your goal quickly and safely with a tried-and-tested system.
What does WOCAS® offer you?
Use of employee knowledge
WOCAS® activates your service employees and involves them as important initiators in insight generation. This enables you to make practical improvements quickly.
Breakdown of contact triggers and causes
You understand customer concerns and their triggers in detail and break down the causes step by step. This allows you to see exactly what needs to be done and derive targeted measures.
Better understanding of customer behavior
You use the customer dialog to gain further insights, e.g. about the use of your self services. Why did customers fail with self service? Why didn't they use it in the first place? This allows you to boost your digital channels in a targeted manner.
Create clear responsibilities
With WOCAS®, you can break down the causes of contacts and assign them to the responsible units. You can identify specific fields of action and prioritize them with contact numbers.
Transparent control of the improvement process
WOCAS® supports the entire solution process and helps you to keep an eye on all measures, to be able to make statements at any time and to check the effectiveness of the solutions found.
Real-time-Reporting
Right from day one, you receive a meaningful overview of your contacts and have an overview of all measures and their progress. You are always able to make statements and can prove your success at any time based on the reduced contact numbers.
Turn your customer service into
an engine of transformation - in 5 steps:
Generate relevant insights about contacts
WOCAS® helps employees to record precisely that information on the customer situation that is really needed to understand the actual cause of the contact.
This can vary greatly depending on the occasion. WOCAS® therefore has a flexible structure to meet specific requirements.
Always keeping an eye on everything
WOCAS® gives you an accurate picture of the contact structure, both globally and in depth. Which contact occasions are suitable for automation, for example, and which reflect actual errors and should be corrected?
You track the success of your measures over time and continuously drive the transformation forward.
Activating employees and collecting ideas
WOCAS® is the mouthpiece of employees with direct customer contact. They convey the exact issues that customers are struggling with directly to the company.
They also indicate how often the problem occurs and how customers react to it.
Bringing the most important topics to light
Colleagues and management can exchange information on the most important topics in an interactive and structured way, and responsibilities are clearly defined.
With just one click, the assessment of all relevant colleagues can be obtained. Details are quickly clarified and prioritization is automatic.
Tackle & celebrate success
Issues become measures. Solution teams tackle things and show their progress so that everyone can see how things are developing.
In this way, everyone can follow live how their own ideas become great improvements and happy customers!
Generate relevant insights about contacts
WOCAS® helps employees to record precisely that information on the customer situation that is really needed to understand the actual cause of the contact.
This can vary greatly depending on the occasion. WOCAS® therefore has a flexible structure to meet specific requirements.
Always keeping an eye on everything
WOCAS® gives you an accurate picture of the contact structure, both globally and in depth. Which contact occasions are suitable for automation, for example, and which reflect actual errors and should be corrected?
You track the success of your measures over time and continuously drive the transformation forward.
Activating employees and collecting ideas
WOCAS® is the mouthpiece of employees with direct customer contact. They convey the exact issues that customers are struggling with directly to the company.
They also indicate how often the problem occurs and how customers react to it.
Bringing the most important topics to light
Colleagues and management can exchange information on the most important topics in an interactive and structured way, and responsibilities are clearly defined.
With just one click, the assessment of all relevant colleagues can be obtained. Details are quickly clarified and prioritization is automatic.
Tackle & celebrate success
Issues become measures. Solution teams tackle things and show their progress so that everyone can see how things are developing.
In this way, everyone can follow live how their own ideas become great improvements and happy customers!
Technical advantages of WOCAS® at a glance
Platform-indipendent
Intuitive usability
Participation-orientated
WOCAS® can be used anywhere:
Desktop / Laptop
Tablet
Smartphone
Stores and field service can be seamlessly integrated and the knowledge of all contact points can be brought together.
The contact structure is recorded via highly optimized click paths. The classification of a contact is completed within seconds.
Where further information needs to be obtained, it can be requested in a targeted manner - and only where it makes sense.
Customer centricity is a fundamental attitude. WOCAS® arouses curiosity to better understand the customer experience and motivates collaboration and exchange.
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Online reporting with deep dive per click
Super simple administration
Online reporting is available in WOCAS® for evaluating the data. For more in-depth evaluations, the data can be evaluated in PowerBI or exported to Excel.
Click to go deeper and deeper into the respective analysis.
Preconfigured templates in WOCAS® make it easier to get started and can be adapted independently and flexibly to your requirements.
WOCAS® provides you with exactly the information you need for specific analyses and your solution development.
Platform-indipendent
WOCAS® can be used anywhere:
Desktop / Laptop
Tablet
Smartphone
Stores and field service can be seamlessly integrated and the knowledge of all contact points can be brought together.
Intuitive usability
The contact structure is recorded via highly optimized click paths. The classification of a contact is completed within seconds.
Where further information needs to be obtained, it can be requested in a targeted manner - and only where it makes sense.
Mitmachorientiert
Customer centricity is a fundamental attitude. WOCAS® arouses curiosity to better understand the customer experience and motivates collaboration and exchange.
Like
Share
Comment
Online-Reporting mit Deep-Dive per Klick
Online reporting is available in WOCAS® for evaluating the data. For more in-depth evaluations, the data can be evaluated in PowerBI or exported to Excel.
Click to go deeper and deeper into the respective analysis.
Supereinfache Administration
Preconfigured templates in WOCAS® make it easier to get started and can be adapted independently and flexibly to your requirements.
WOCAS® provides you with exactly the information you need for specific analyses and your solution development.
The choice is yours...
Either on your own or with our expert support, our WOCAS® software forms the ideal basis for your journey towards frictionless.
The choice is yours...
Either on your own or with our expert support, our WOCAS® software forms the ideal basis for your journey towards frictionless.
Our qualified onboarding will enable you to use the application independently in the shortest possible time.
In our WOCAS Guide, the online manual of WOCAS®, you receive strategic knowledge as well as technical tricks.
And if you decide to be accompanied by our WOCAS experts, you still have the choice between intensive coaching or a complete handover of the operational doing.
Find out more about our become frictionless approach for consistently effortless customer experiences and at the same time reduced customer contacts.
You need a strategy meeting first?
Do you want to venture down the path to frictionless customer experiences, but are still unsure which steps you should take first or which approach is perfect for your company? Then get in touch with us.
We look forward to hearing about your challenges in a non-committal conversation and finding out together how WOCAS can help you..